DocAdsVeterinary marketing, with proof

Reputation management

Every client asked for a review, and a monitored inbox so a negative review gets a response within 6 hours — by us, or by you.

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Why it matters

A single unanswered 1-star review costs more bookings than five 5-star reviews earn

Pet owners read the bad reviews first and the reply second. An unanswered complaint reads as indifference; a calm, prompt reply often reads better than no complaint at all.

What we do

  • Ask every client for a review — no filtering by who seems happy, no incentives
  • Monitor your reviews daily across the platforms that matter
  • Reply to negative reviews (1–2 stars) within 6 hours, or alert you within 6 hours if you would rather reply yourself
  • Reply to everything else within 48 hours
  • Keep patient details out of public replies, always
  • Report new reviews, your average and every reply, whoever posted it

What you'll notice

Your review count climbs steadily rather than in bursts, and nothing negative sits unanswered overnight.

Being straight with you

Reviews build over 3–6 months, and we will not filter who gets asked or offer anything in exchange for one — both breach the FTC's rules and Google's. That means the occasional bad review, answered well, rather than a suspiciously perfect profile.

What we need from you

  • Manager access to your Google Business Profile
  • A decision on who replies: us in your voice, or you after our alert
  • A quick response when a review needs clinical context we do not have

Which plans include it

Included on: Growth, Complete

As an add-on: $208/mo — Standalone. Included in Growth and Complete.

See all plans and prices

Questions we get asked

Can I reply to reviews myself?
Yes — you choose. We can reply for you in your voice, or we can alert you and you reply yourself. Either way the 6-hour window applies: to our reply, or to our alert.
How fast do you respond to a bad review?
Negative reviews of one or two stars get a response within 6 hours. Everything else is answered within 48 hours.
Do you only ask happy clients for reviews?
No. Every client is asked. Filtering for positive reviews — sometimes sold as “review gating” — breaches the FTC's rules and Google's policies, and it is obvious to anyone reading a profile with no criticism in it.
Will you mention my patient in a reply?
Never. Public replies contain no patient details, no confirmation that someone is a client, and nothing clinical. California confidentiality rules apply to veterinary records, and a reply is a public document.
Can you remove a bad review?
Only if it breaches the platform's policy — spam, a competitor, or someone who was never a client. We will report those. A genuine unhappy client cannot be removed, and the reply is what other readers judge you on.

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